Terms and conditions
1. Introductory Provisions
These Terms and Conditions (hereinafter referred to as the „Terms“) govern the rights and obligations between XCELERATE s.r.o., with its registered office at Čajakova 2175/13, 010 01 Žilina, Company ID: 56332076, VAT ID: 2122274715, registered in the Commercial Register of the District Court in Žilina, Section: Sro, File No.: 85272/L (hereinafter referred to as the „Provider“), and the customer using the Chatlix service (hereinafter referred to as the „Customer“).
2. Definitions
Chatlix Service: An AI Assistant provided by the Provider to improve the Customer’s customer support.
Customer: A natural or legal person who has entered into an agreement with the Provider and uses the Chatlix Service.
Agreement: The contract between the Provider and the Customer for the provision of the Chatlix Service.
3. Conclusion of the Agreement
The Agreement between the Provider and the Customer is concluded through an electronic order of the Chatlix Service via the website www.chatlix.ai. The order becomes binding upon confirmation by the Provider.
4. Service Provision
Service Scope: The Provider undertakes to provide the Chatlix Service to the extent and quality specified in the order.
Service Availability: The Provider ensures the availability of the Chatlix Service 24/7, except for planned outages and unforeseeable technical issues.
5. Price and Payment Terms
Price: The price for using the Chatlix Service is specified in the order and on the website www.chatlix.eu/#pricing.
Payment Terms: Payments are made online via the website and the Stripe payment gateway. Payments are collected monthly or annually in advance via automatic debits. After the payment is completed, the Customer will receive an invoice.
6. Rights and Obligations of the Contracting Parties
Customer’s Rights: The Customer is entitled to proper provision of the Chatlix Service in accordance with the Agreement and these Terms.
Customer’s Obligations: The Customer undertakes to pay for the Chatlix Service on time and to use the Service in compliance with applicable laws.
Provider’s Rights: The Provider is entitled to receive payment for the Chatlix Service and to restrict or suspend service provision in case of a breach of the Agreement or these Terms by the Customer.
Provider’s Obligations: The Provider undertakes to provide the Chatlix Service in accordance with the Agreement and these Terms.
7. Data Protection
Data Processing: The Provider processes the Customer’s personal data in accordance with applicable laws and the Privacy Policy, available at www.chatlix.ai/privacy-policy.
8. Liability and Warranties
Liability: The Provider is not liable for damages caused by the use of the Chatlix Service unless such damages were caused intentionally or due to gross negligence.
Warranties: The Provider does not guarantee that the Chatlix Service will always be error-free or uninterrupted.
9. Termination of the Agreement
Termination Notice: The Agreement may be terminated in writing with a notice period corresponding to the remaining days of the current prepaid period.
Immediate Termination: The Provider may terminate the Agreement immediately in case of a serious breach of the Agreement or these Terms by the Customer.
10. Final Provisions
Changes to the Terms: The Provider reserves the right to change these Terms. Customers will be informed of any changes at least 30 days in advance.
Governing Law: These Terms and the Agreement are governed by the laws of the Slovak Republic.
Dispute Resolution: Any disputes arising in connection with the Agreement and these Terms will be resolved primarily through amicable settlement. If settlement is not possible, disputes will be resolved by the competent court in the Slovak Republic.
Contact
XCELERATE s.r.o.
Čajakova 2175/13, 010 01 Žilina
hello@chatlix.ai
+421 948 433 003
www.chatlix.ai
These Terms and Conditions are effective as of July 22, 2024.